Shopping: (Free shipping for all orders)

Most orders are shipped via express delivery , with a shipping time of 5-7 natural days.
A small number of orders (oversized items) will be shipped via Mason Shipping. For more information, please refer to the "Shipping Policy."

Returns: (Returnable within 30 days)

Returns and exchanges can be made within 30 days of product delivery. For more information, please refer to the "Return Policy."

Warranty: (Free 3-year warranty)

For more information, please refer to the "Warranty Policy."
All light sources are included.

If you encounter any related issues, please "contact us" as soon as possible, and we will assist you promptly.

Use this text to answer questions in as much detail as possible for your customers.

Product Warranty: All our products come with a 3-year warranty (excluding bulbs). Rest assured, if any product issues arise during the warranty period, please contact us at support@sunkinghome.com as soon as possible. Send us the product issues you encounter in the form of pictures or videos. Our customer service representative will reply within 12 hours and discuss the specific issues with you. If it is a part problem, we will mail (express shipping) new parts for replacement free of charge (we provide 5-6 additional spare parts in the packaging of all products). If there is poor product contact due to improper installation, our technical experts will also resolve your problem within 12 hours (we strongly recommend choosing professional lighting personnel for installation).

Note: Please understand that product issues caused by man-made damage or natural disasters are not covered under our warranty policy. We are happy to resolve customers’ problems because we highly value our customers' product experience.

Contact Number: +1(720)589-9365

Contact Email: support@sunkinghome.com

Service Time: Mon-Fri,9:00 AM to 7:00 PM

Introduce
We provide free customized service because we have professional suppliers. If you can't find the chandelier you want on our website, no matter it's size, color or even style, feel free to contact support@sunkinghome.com or check “About Us”, we will be ready to help you.


Customized
Customized colors and sizes
If you find a specific design of chandelier on our website that you like, but you just need a different size or color.

Simply send us a message and we will get back to you within 20 minutes. The content is as follows:
⦁ Which product - the SKU number or product chain you sent us is the best.
⦁ You specify the basic size, color.

⦁ Custom personalized products
If you don't find a specific design of chandelier on our website that you like, but you need to provide a picture or design drawing.

Simply send us a message and we will get back to you within 20 minutes. The content is as follows:
⦁ You send us a photo or drawing of the fixture.
⦁ You specify the base size, color and material.

Ready to customize a one-of-a-kind chandelier for you?
Contact us